IATA has been asked by its member airlines to lead initiatives that will redefine the way we do business. It will benefit both the industry and the customer by making a more efficient travel experience for everyone. All of the initiatives rely on some form of communication between different systems – which means use of online technology via the Internet.

In June SITA completed the trial of a new flight status service operated in collaboration with Geneva International Airport. The service received very positive feedback from users.

As part of the pilot operation, a cross-sector task force has developed a policy to guide the registration and use of domain names needed to operate such services. This policy will ensure that future similar services can be operated by multiple providers yet retain the consistency so much needed by the traveling public.