On this page you will find clear instructions detailing how and where you can:
- Request your Membership ID or the allocation of a reserved domain name
- Update your Membership ID information or request the allocation of a reserved
domain name, if you are already in possession of your Membership ID
- Request forgotten .aero password
1. How to Request your Membership ID or the allocation of a reserved name
Go to the page Request a Membership ID and fill in the form
- If you are applying as an individual (Pilot, Aviation professional etc),
make sure you type your name in the Organization field. The name typed in this field, will be the name of the holder of the Membership ID, therefore it is very important to complete it correctly.
- Credential Type is the proof point we will use to verify your eligibility to register a .aero domain name. Select the appropriate Credential Type from the drop down list, available for this field. It could be your company web site or one of the documents listed for your Registrant Group. In the field Credential Value you will be requested to type your URL address or identify which proof point or document you will be sending to us, that demonstrates you are a member of the aviation community.
- On this page you can also request your 2-letter airline or 3-letter airport codes, or other reserved industry names. Don't use the last field Requested Reserved Names unless you are an airline or an airport, requesting the allocation of a reserved code.
Once you press Submit, you should receive a response within the next 1-2 working days.
For more information about the Membership ID, visit our FAQs here.
2. How to Update Membership ID information or request allocation of additional reserved names - if you are in possession of a Membership ID
- Go to the page Update Membership ID information and type in your Membership ID and password. If you have forgotten your password, you can request it here and it will be sent to the email address, in the contact information data, that has been identified as the registrant that applied for the Membership ID, allocated to yourself, company, association etc.
- Once you have filled in your Membership ID and password, you will need to fill in the form your contact details, identified with this Membership ID, which will appear on the screen in the form Update Contact Information.
- Please note that on this page you can only update contact information related to your Membership ID. This information is only visible to your registrar and SITA. It is very important to ensure that this information is correct and up-to-date at all times. The information will be used to allow the sponsor (SITA) to contact you in the event any issue arises, concerning your eligibility to register and use your domain names in .aero.
- If you are already in possession of a Membership ID, on this page you will
also be able to request allocation of reserved .aero domain names, such as 2-letter airline or 3-letter airport code, by completing the field Request Reserved Names.
- Do not use this form if you wish to transfer domain names to a third party.
For such requests, please contact your registrar directly, who will be able to provide instructions on how to complete the transfer.
For more information about the Membership ID, visit our FAQs here.
3. How to Request forgotten .aero password
If you have forgotten your .aero password, you can request it here and it will be sent to the email address, as listed in the contact information data, that has been identified as the registrant that applied for the Membership ID.
If you need additional assistance, please contact our customer support.
